Privacy Policy

Effective date: July 21, 2026

Keepwell Home Care ("Keepwell," "we," "us," or "our") respects your privacy. This policy explains what personal information we collect, how we use and protect it, and the choices you have. It applies to our website, phone and text communications, and our services in Palm Beach and Broward County, Florida.

1. Information we collect

• Information you give us: name, phone number, email address, property address, and details about your home when you submit our form, call, or text us.
• Communications: the content of calls, text messages, and emails with us. Phone calls to our line may be answered by an AI receptionist and may be recorded and transcribed to schedule service and improve quality.
• Automatically collected: device, browser, IP address, and usage data collected through cookies and similar technologies, including analytics and advertising tools (such as Google Analytics and Google Ads conversion tracking).

2. How we use your information

• To respond to your inquiry, schedule and provide our services, and administer your membership.
• To contact you about your account, appointments, and service.
• To send information you request (such as membership details) and, with your consent, occasional updates.
• To improve our services, website, and customer experience.
• To comply with legal obligations and protect our rights.

3. Text messaging (SMS)

If you provide your mobile number, you consent to receive text messages from Keepwell related to your inquiry, appointments, and membership. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.

We do not sell or share your mobile phone number or SMS opt-in consent with third parties for their own marketing purposes. Text-messaging originator opt-in data is not shared with any third parties except our service providers acting on our behalf to deliver the messaging.

4. Cookies and analytics

We use cookies and similar technologies to operate the site, understand usage, and measure advertising. You can control cookies through your browser settings. We use analytics and advertising services (such as Google) that may set their own cookies.

5. How we share information

We do not sell your personal information. We share it only:

• With service providers who perform services for us (for example, telephony and AI call handling, SMS delivery, scheduling, analytics, and payment processing) under confidentiality obligations and only to the extent needed to provide those services.
• With licensed trade partners we coordinate to perform work at your property, as needed to provide the service you request.
• When required by law, or to protect the rights, safety, or property of Keepwell or others.
• In connection with a business transfer (such as a merger, financing, or sale of assets).

6. Data security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Your choices and rights

You may request access to, correction of, or deletion of your personal information, and you may opt out of marketing communications (including replying STOP to texts). To make a request, contact us using the details below.

8. Children's privacy

Our services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

9. Changes to this policy

We may update this policy from time to time. The "Effective date" above shows when it was last revised. Continued use of our services after changes means you accept the updated policy.

10. Contact us

Keepwell Home Care
Phone: (561) 203-4664
Email: richard@rrconstructionfl.com
Serving Palm Beach & Broward County, Florida